Sep 9, 2009 115 reads by Navneet Kaushal

Search Engine Roundtable blog reports that a Google AdWords Help thread had an Indian advertiser who was threatening to suicide, in case Google didn’t respond to him in the next few hours.

The surprising fact in this case was that this advertiser did not kill himself after not getting any response from Google in few hours.

Google did reply to him a day or so later, explaining that they had the Labor Day weekend when any type of responses are not entertained by Google. Here is the threat from the advertiser that came in broken English:

If I don’t hear from the Google Ad words Team in the next few hours I will have no options but the only option to do Suicide as I have stake all my 10 years of my career and my funds into the business and now I have no options to wait each day to see whether my Ad Words are active or not which I am doing for the last 20 days.

Around after one day, an official Google representative spotted the thread and replied in this way:

First off, I am sorry that AdWords has been such a difficult road to tread for you. While I am not aware of the particulars of your situation (because I do not have access to your account) I do apologize for that difficulty, and the frustration that has resulted.

To set reasonable expectations, please note that this thread spans Saturday and Sunday here in the US – a time period during which the AdWordsPro team (and the AdWords support team as well) are not in the office. In addition, tomorrow, Monday, is a national holiday here in the US – and the US based members of the team will be out of the office.

That said, I have written to the AdWordsPro team to ask that they take a look into your situation – and to see if they can determine how it might be resolved.

Again, to set reasonable expectations, please know that the teams to which the AdWordsPro team would normally escalate your issue are not available today, Sunday, nor tomorrow, Monday – due to the national holiday I previously mentioned.

After all, the fact is that we get often quick replies from Google representatives, but sometimes they cannot reply to every thread due to some justifiable reasons. Hence, it is advisable if you do not get response from Google, do not go to extremes, rather wait a bit.

Navneet Kaushal

Navneet Kaushal

Navneet Kaushal is the founder and CEO of PageTraffic, an SEO Agency in India with offices in Chicago, Mumbai and London. A leading search strategist, Navneet helps clients maintain an edge in search engines and the online media. Navneet's expertise has established PageTraffic as one of the most awarded and successful search marketing agencies.
Navneet Kaushal
Navneet Kaushal
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