Matt Cutts has told that Google receives about 5,000 reconsideration request every week come through Google Webmaster Tools. The revelation came as an answer to the question asked on Google Webmasters Video.
Here's the question: When will there be official Google support for webmaster questions? I only every receive automated responses after submitting reconsideration requests despite going to length to write in detail with regards to my issues and what I have done.
Matt Cutts said that scale issue is the fundamental problem. There are 250 million domain names and in the month of January this year, Google had told that it had taken manual action on 400,000 websites. Moreover, Google receives 5,000 reconsideration requests every week, so 20,000 a month. The primary goal of Google is to return the highest quality of search results and secondary goal is to talk to webmasters about actions that Google has taken on site. But, with so many webmasters, really big indexes and over 2 billion queries a day, Google doesn’t get a chance to talk one on one with webmasters.
Google has come up with scalable ways like webmasters videos, but it is tricky to have a detailed conversation about a particular site. Google will keep looking for ways to communicate scalably but that's the issue that Google faces at present. The reconsideration request is sent in the standard format and there's no free text area wherein, someone can extra advise.
Google has experimented with doing some communication above and beyond for people receiving reconsideration request, but it's tricky because every bit of time Google is spending on it, is the time it is taking away from spam fighting. Google is trying to find the right balance and ways that can be scalable. It sending out messages and looking for ways to provide more information, but it's fundamentally a very hard problem.Google Receives 20,000 Reconsideration Requests Every Month Reveals the Latest Matt Cutts Video!,