Live.com completed two years last November. We all know that it has not been doing well these last couple of years. But how bad is that, anyway?
Going by a thread at WebmasterWorld Forums:
Every person who worked on this project should be fired
I guess the answer to your question is: Not no, but hell no! They haven't got it right!
Honestly, most users do not really use msn search or live.
It is not a micro-minority opinion, in fact, the general opinion of the industry would be no different! Shows how far behind Microsoft is left as compared to Google, Yahoo! or even, ASK.