Nov 2, 2016 1015 reads by Ritu Sharma

Twitter has added quick replies and welcome messages to Direct Messages..This will help businesses speed up their customer service. Customer Service Product Manager, Ian Cairns said, "We're excited to announce two new features to create better conversational experiences between businesses and people on Twitter. Quick replies and welcome messages in Direct Messages make it easier for businesses to guide people to better outcomes through a combination of simple automation and human service.

These features are designed to help businesses create rich, responsive, full-service experiences that directly advance the work of customer service teams and open up new possibilities for how people engage with businesses on Twitter."

Speed Up Your Customer Service With Quick Replies & Welcome Messages In Twitter Direct Messages

Welcome messages let businesses greet people and set expectations as they enter a Direct Message conversation- it doesn't require people to send the first message. "Businesses can create multiple welcome messages and deep link directly to a specific greeting from Tweets, websites, or apps. Welcome messages help businesses demonstrate their commitment to service and help people learn what options exist to engage with a business in Direct Messages."

"Quick replies let businesses prompt people with the best ways to reply to a Direct Message, whether by choosing from a list of options or guiding users to enter specific text values."

Speed Up Your Customer Service With Quick Replies & Welcome Messages In Twitter Direct Messages!, 5.0 out of 5 based on 1 rating
Ritu Sharma
Ritu from PageTraffic is a qualified Google Adwords Professional and Content Head at PageTraffic. She has been the spear head for many successful Search Marketing Campaigns and currently oversees Content Marketing operations of PageTraffic in India.
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